Warranty Policy

WARRANTY COVERAGE

Eddiktion products are covered against manufacturing defects for the period shown on the warranty card, invoice, or packaging. Depending on the product, coverage is generally six months or one year. Proof of purchase is required for warranty service.

OUT OF WARRANTY

Coverage ends on the expiry date shown on the warranty documentation, even if the product was not used during the warranty period.

WARRANTY EXCLUSIONS

Warranty does not cover customer abuse, unauthorised repair, misuse, pest damage, accidental damage, liquid spills, exposure to extreme temperatures, or normal wear and tear.

CLAIMS AND SERVICE

Register the product before raising a claim. If an issue cannot be resolved remotely, Eddiktion may arrange reverse pickup. If reverse pickup is unavailable, you may be asked to self-ship the product and share tracking details; self-shipping costs remain the customer’s responsibility. Average complaint resolution is 12–15 working days, subject to courier delays, holidays, and other circumstances outside our control.

For help, email support@eddiktion.com Monday to Friday, 10:30 AM to 5:30 PM, or call +91 9429691856.